Expanded everywhere

Description

  • “Expansion” sounds like just one thing. If it is to more than one country or vertical, it isn’t.

Disproof

  • This year’s top 3 strategic priorities aren't: address the long tail, expand to Europe & Asia, capture market adjacencies

Consequences

  • Underestimate complexity, miss announced launch, kill reputation
  • Underestimate local regulations/cartels/culture/competitors/labour laws, kill branch offices, fire local teams
  • Underestimate costs, kill company, fire everyone

Causes

  • The undisciplined pursuit of more by anyone that has seen lighting strike once
  • Assuming that everything you already know will just translate with zero lift when jumping into a new vertical, customer segment or territory; sometimes literally forgetting translations
  • Investor assumed they were buying a money printing machine that ‘only' needs to replicate success in 5 other geographies markets. Probably loaded the company up on debt to do the deal so it's a race against time
  • 0% interest rates creating economies in which “you’d be crazy not to grab as much land as you can”
  • Skill issue or will issue to listen to someone with the skill

Approaches

  • Do one thing at a time
  • Hire people who’ve actually scaled without killing the company, and listen to them tell you to do one thing at a time